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Frequently Asked Questions
Quick answers to the most common questions about our services.
Simply sign up for an account, choose your service plan, and select your preferred pickup time through our app or website. We'll handle the rest!
We currently serve 12 zip codes in Orange and Rockland Counties within a 10-20 mile radius. Visit our Services page for the complete list of service areas.
Standard turnaround is 24-48 hours. We also offer same-day service for urgent needs with our premium plans.
We accept all major credit cards, debit cards, and digital payment methods including Apple Pay and Google Pay.
Yes! You can add special care instructions for each order, such as temperature preferences, stain treatment, or delicate handling.