Frequently Asked Questions
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Find answers to common questions about our laundry services, pricing, and more.
Simply click "Sign Up" on our website or download our mobile app. Fill in your basic information including name, email, phone number, and address. You'll receive a confirmation email to verify your account.
You'll need to provide your full name, email address, phone number, service address, and payment information. We also recommend setting your laundry preferences during signup.
Our minimum order is 15 lbs of laundry. This ensures we can provide efficient service while maintaining quality standards.
Once your account is created, you can schedule pickups through our app or website. Select your preferred date and time, and we'll send you a confirmation with pickup instructions.
We offer wash and fold, pickup and delivery, same-day service, and special care for delicate items. All services include professional washing, drying, and neat folding.
We charge by weight ($2.99 per pound) for standard wash and fold. Premium services and special care items have additional pricing. Check our pricing page for detailed information.
Yes! Same-day service is available for orders placed before 10 AM. Additional fees apply for same-day processing.
Absolutely! You can add special care instructions for each order, including temperature preferences, stain treatment needs, folding preferences, and any other requirements.
We accept all major credit cards, debit cards, and digital payment methods including Apple Pay and Google Pay.
You're charged after your laundry is processed and ready for delivery. Payment is automatically processed through your saved payment method.
Yes, you can update your payment method anytime through your account settings or by contacting our support team.
We offer satisfaction guarantees. If you're not completely satisfied with our service, please contact us within 24 hours for resolution.
We currently serve 12 zip codes in Orange and Rockland Counties within a 10-20 mile radius. Please visit our Service Area section on the Services page for the complete list of zip codes we serve.
Pickup and delivery are available Monday through Friday, 8 AM to 8 PM, and weekends 9 AM to 6 PM. Same-day service requires pickup before 10 AM.
No! We offer contactless pickup and delivery. Simply leave your laundry in a secure location, and we'll handle the rest.
Standard turnaround is 24-48 hours. Same-day service is available for urgent needs with additional fees.
We use premium, eco-friendly detergents that are safe for all fabric types. Hypoallergenic options are available upon request.
Delicate items receive special care with gentle cycles, appropriate water temperatures, and air drying when necessary. Please mark these items in your special instructions.
While we take extreme care with every item, accidents can happen. We offer insurance coverage for high-value items and will work with you to resolve any issues promptly.
Yes! We always separate lights, darks, and colors to prevent bleeding and ensure optimal cleaning results.
Click "Forgot Password" on the login page. We'll send you an email with instructions to reset your password securely.
Yes, you can modify or cancel scheduled pickups up to 2 hours before the scheduled time through your account.
Track your order status in real-time through our app or website. You'll receive notifications at each stage of processing.
Absolutely! We use industry-standard encryption and security measures to protect your personal and payment information.